> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pinecone.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Account deactivation for non-payment

> Learn what happens when Pinecone deactivates an account for non-payment, how long data is retained, and how to reactivate.

If your organization has continued non-payment on a paid billing plan, Pinecone may deactivate your account. While your account is deactivated, you can't use Pinecone services, but your data is retained for a limited time so you can reactivate and recover it.

## Data retention after deactivation

When your account is deactivated for non-payment:

* Your account data is retained for 30 days from deactivation.
* After 30 days, all account data is permanently deleted. This action can't be undone.

<Note>
  This 30-day retention period applies specifically to accounts deactivated for continued non-payment. Other deletion flows, such as when you [delete resources](/guides/production/data-deletion) or [end your relationship with Pinecone](/guides/production/data-deletion), follow different retention timelines described in the [data deletion policy](/guides/production/data-deletion).
</Note>

When your account is deactivated, organization owners see this notice in the Pinecone console:

> **Your account has been deactivated**
>
> Due to an unresolved payment issue, your account was deactivated and all running indexes have been archived. Please update your payment information to reactivate.

Other organization members see a message asking them to contact an organization owner.

## Reactivate your account

To reactivate your account and preserve your data before the 30-day retention period ends:

1. Sign in to the [Pinecone console](https://app.pinecone.io).
2. Go to [**Settings > Billing > Overview**](https://app.pinecone.io/organizations/-/settings/billing).
3. Update your payment information or resolve the outstanding balance.

Organization [owners and billing admins](/admin/organizations/understanding-organizations#organization-roles) can update billing details. For help changing how you pay, see [Change your payment method](/admin/billing/change-payment-method).

## API access while deactivated

API requests may fail with a [402 - Payment Required](/reference/api/errors#402---payment-required) response while your account has a payment issue or is deactivated for non-payment. After you reactivate your account, retry your requests. For general error-handling guidance, see [Error handling](/guides/production/error-handling).

## Contact support

If you believe your account was deactivated in error, [contact Support](https://www.pinecone.io/contact/support/) or [open a support ticket](https://app.pinecone.io/organizations/-/settings/support/ticket) from the console.

## See also

* [Change your payment method](/admin/billing/change-payment-method)
* [Data deletion on Pinecone](/guides/production/data-deletion)
* [Billing disputes and refunds](/admin/billing/billing-disputes-and-refunds)