Serverless index connection errors

Troubleshoot “Serverless index connection errors” in Pinecone: To connect to a serverless index, you must use an updated Pinecone client. Trying to connect.

Problem

To connect to a serverless index, you must use an updated Pinecone client. Trying to connect to a serverless index with an outdated client will raise errors similar to one of the following:

console

Failed to resolve 'controller.us-west-2.pinecone.io'

controller.us-west-2-aws.pinecone.io not found

Request failed to reach Pinecone while calling https://controller.us-west-2.pinecone.io/actions/whoami

Solution

Upgrade to the latest Python or Node.js client and try again:

Python

pip install "pinecone[grpc]" --upgrade

npm install @pinecone-database/pinecone@latest