Change your billing plan

This page shows you how to upgrade or downgrade your Pinecone billing plan.

To change your billing plan, you must be an organization owner or billing admin.

Upgrade your billing plan

You can upgrade from the free Starter plan to pay-as-you-go billing in the Pinecone console or through a cloud marketplace.

To commit to annual spending, contact Pinecone.

Pinecone console

To upgrade your billing plan in the Pinecone console, do the following:

1. In the Pinecone console, go to Settings > Billing > Plans.
2. Click Upgrade in the Standard or Enterprise plan section.

After upgrading, you will immediately start paying for usage of your Pinecone indexes, including the serverless indexes that were free on the Starter plan. For more details about how costs are calculated, see Understanding cost.

To upgrade your billing plan in the Pinecone console, do the following:

1. In the Pinecone console, go to Settings > Billing > Plans.
2. Click Upgrade in the Standard or Enterprise plan section.

After upgrading, you will immediately start paying for usage of your Pinecone indexes, including the serverless indexes that were free on the Starter plan. For more details about how costs are calculated, see Understanding cost.

To upgrade your billing plan through AWS Marketplace, you must connect your Pinecone organization to AWS.

Connect an existing organization to AWS

To connect an existing organization to AWS, do the following:

1. In the Pinecone console, go to Settings > Billing.

2. In the Billing Contact section, click Connect to cloud marketplace.

3. Select Amazon Web Services.

4. Click Continue to marketplace.

5. Click the Set up your account button in the top right. This takes you to an AWS-specific Pinecone sign-up page.

   If the Pinecone subscription page shows a message stating, “You are currently subscribed to this offer,” contact your team members to request an invitation to the existing AWS-linked organization. The Set up your account button is clickable, but Pinecone does not create a new AWS-linked organization.

6. Choose an authentication method. Use the same authentication method as your existing Pinecone organization.

7. Select an organization from the list. You can only connect to organizations that are on the Starter plan.

   Alternatively, you can opt to create and connect a new organization.

8. Click Connect to Pinecone.

   Follow the prompts. Once your organization is connected, you will receive a confirmation message.

Connect a new organization to AWS

To connect a new organization to AWS, do the following:

1. Go to the Pinecone listing on the AWS Marketplace.

2. Click View purchase options in the top right.

3. Click Subscribe.

4. Click the Set up your account button in the top right. This takes you to an AWS-specific Pinecone sign up page.

5. Choose an authentication method.

6. Create a new organization.

7. Click Connect to Pinecone.

   Follow the prompts. Once your organization is connected, you will receive a confirmation message.

To upgrade your billing plan through Azure Marketplace, you must connect your Pinecone organization to Azure.

Connect an existing organization to Azure

To connect an existing organization to Azure, do the following:

1. In the Pinecone console, go to Settings > Billing > Overview.

2. In the Billing Contact section, click Connect to cloud marketplace.

3. Select Azure Cloud Platform.

4. Click Continue to marketplace.

5. Click Subscribe.

6. Select the Subscription and Resource group you would like your Pinecone Azure Marketplace Subscription to use.

7. Confirm that recurring billing is enabled.

8. Continue to the Review and Subscribe section to review your information.

9. Click Subscribe. This takes you to an Azure-specific Pinecone sign-up page.

10. Choose an authentication method. Use the same authentication method as your existing Pinecone organization.

11. Select an organization from the list. You can only connect to organizations that are on the Starter plan.

    Alternatively, you can opt to create a new organization.

12. Click Connect to Pinecone.

    Follow the prompts. Once your organization is connected, you will receive a confirmation message.

Connect a new organization to Azure

To connect a new organization to Azure, do the following:

1. Go to the Pinecone listing on the Azure Marketplace.

2. Click Get it now.

3. Select the Pinecone - Pay As You Go plan.

4. Click Subscribe.

5. After the subscription is approved, click Configure Account. This redirects you to an Azure-specific Pinecone login page.

6. Choose an authentication method.

7. Create a new organization.

8. Click Connect to Pinecone.

   Follow the prompts. Once your organization is connected, you will receive a confirmation message.

To upgrade your billing plan through the Google Cloud Platform (GCP) Marketplace, you must connect your Pinecone organization to GCP.

Connect an existing organization to GCP

To connect an existing organization to GCP, do the following:

1. In the Pinecone console, go to Settings > Billing.

2. In the Billing Contact section, click Connect to cloud marketplace.

3. Select Google Cloud Platform.

4. Click Continue to marketplace.

5. Click Subscribe.

6. Select a billing account.

7. Read and agree to the terms and conditions.

8. Click Subscribe.

9. In the Your order request has been sent to Pinecone modal, click Sign up with Pinecone. This takes you to a GCP-specific Pinecone sign-up page.

10. Choose an authentication method. Use the same authentication method as your existing Pinecone organization.

11. Select an organization from the list. You can only connect to organizations that are on the Starter plan.

    Alternatively, you can opt to create a new organization.

12. Click Connect to Pinecone.

    Follow the prompts. Once your organization is connected, you will receive a confirmation message.

Connect a new organization to GCP

To connect a new organization to GCP, do the following:

1. Go to the Pinecone listing on the GCP Marketplace.

2. Click Subscribe.

3. Select a billing account.

4. Read and agree to the terms and conditions.

5. Click Subscribe.

   Follow the prompts. Once your organization is connected, you will receive a confirmation message.

6. In the Your order request has been sent to Pinecone modal, click Sign up with Pinecone. This takes you to a GCP-specific Pinecone sign-up page.

7. Choose an authentication method.

8. Create a new organization.

9. Click Connect to Pinecone.

   Follow the prompts. Once your organization is connected, you will receive a confirmation message.

Downgrade your billing plan

To stop recurring charges, you can downgrade to the free Starter plan. Before you can downgrade, your organization must be under the Starter plan quotas:

• No more than 5 indexes, all serverless and in the us-east-1 region of AWS.
  • If you have pod-based indexes, save them as collections and then delete them.
  • If you have serverless indexes in a region other than us-east-1, create a new serverless index in us-east-1, re-upsert your data into the new index, and delete the old index.
  • If you have more than 5 serverless indexes, delete enough indexes to bring you within the limit.
• No more than 1 project.
  • If you have more than 1 project, delete enough projects to bring you within the limit.
  • Before you can delete a project, you must delete all indexes and delete all collections in the project.
• No more than 2 GB of data across all of your serverless indexes.
  • If you are storing more than 2 GB of data, delete enough records to bring you within the limit.
• No more than 100 namespaces per serverless index.
  • If any serverless index has more than 100 namespaces, delete enough namespaces to bring you within the limit.
• No more than 3 Assistants.
  • If you have more than 3 assistants, delete assistants until you are below the limit.
• No more than 10 files per assistant.
  • If you have more than 10 files uploaded to an assistant, delete uploaded files until you are below the limit.
• No more than 1GB of Assistant storage.
  • If you have more than 1 GB of Assistant storage, delete uploaded files until you are below the limit.

Once you meet the requirements above, downgrade to the Starter plan as follows:

1. In the Pinecone console, go to Settings > Billing > Plans.
2. Click Downgrade in the Starter plan section.

Your billing will end immediately; however, you will receive a final invoice for any charges accrued in the current month.